Refund & Returns Policy

We want you to be completely satisfied with your purchase. Please review our returns and refund policies below.

Returns Eligibility

You may return products under the following conditions:

• Products are returned within 3 days of delivery
• Product packaging is intact and undamaged
• Product seal has not been broken or tampered with
• Product is not expired
• Product was damaged during delivery
• Wrong item was delivered
• Incorrect quantity was delivered

Non-Returnable Items

The following items cannot be returned:

• Products with opened or damaged packaging
• Products with broken seals
• Expired products
• Products used or consumed
• Products returned after 3 days of delivery
• Products without original packaging

Return Process

To initiate a return, follow these steps:

1. Log in to your Zenvira account
2. Navigate to "Orders" and select the order
3. Click "Return Item" and select the reason
4. Follow the instructions to generate a return label
5. Pack the product securely with original packaging
6. Drop off the package at the designated pickup point

Return Shipping

Return shipping is FREE for damaged or incorrectly delivered items. For other returns, return shipping charges may apply based on the reason for return. Zenvira will provide a prepaid return label for eligible returns.

Inspection Process

Once we receive your returned item, we will:

1. Verify receipt of the item within 1 business day
2. Inspect the product condition and packaging
3. Confirm eligibility for refund within 2-3 business days
4. Process the refund if all conditions are met

Refunds

Refund Processing:

• For COD orders: Refunds are issued as store credit or bank transfer
• Refunds are processed within 5-7 business days after inspection
• The refund amount equals the product cost (excludes delivery charges)
• Bank transfers may take an additional 2-3 days to reflect

Refund Request Timeline

Damaged or Defective Products

If you receive a damaged, defective, or expired product:

1. Do NOT use or consume the product
2. Contact customer service within 24 hours of delivery
3. Provide photos of the damage and packaging
4. We will arrange a replacement or full refund

Replacement vs. Refund

For damaged or incorrect items, you can choose either:

• Replacement: We send a replacement product at no cost
• Refund: We process a full refund to your preferred method

Exceptions & Limitations

Zenvira reserves the right to refuse returns or refunds if:

• The return request is made after 3 days of delivery
• The product has been used or consumed
• The packaging is damaged or tampered with
• There is evidence of fraudulent return

Contact Support

If you have questions about returns or need assistance, contact our support team:

• Email: returns@zenvira.com
• Phone: +1-800-ZENVIRA
• Chat: Available 24/7 on our website