Shipping & Delivery Policy

Zenvira is committed to delivering your orders efficiently and safely. Please review our shipping policies below.

Delivery Coverage

We deliver products to addresses throughout the country. Delivery is available to most cities and towns. Some remote areas may have extended delivery times or may not be available for delivery.

Delivery Timeline

Estimated delivery time: 2–5 business days from the date of order placement.

Delivery times may vary depending on:

• Geographic location and accessibility
• Weather conditions
• Public holidays and weekends
• Order volume during peak seasons
• Product availability

Payment Method

Zenvira currently supports Cash on Delivery (COD) only. This means:

• Payment is collected at the time of delivery
• You can inspect products before making payment
• Payment must be made in full during delivery
• Only cash and digital payment methods are accepted at delivery

Delivery Address

Please provide a complete and accurate delivery address at checkout:

• Full name and contact number
• Detailed street address with landmarks
• City, postal code, and state
• Alternative contact number for delivery coordination (optional but recommended)

Failed Deliveries

If delivery fails due to the following reasons, the order may be cancelled or redelivery may be attempted:

• Incorrect or incomplete address
• Recipient unavailable at delivery location
• Address inaccessible for delivery vehicle
• Recipient refuses to accept the order
• Unsafe or unreachable delivery location

Redelivery Attempts

If initial delivery fails, we will attempt redelivery based on customer contact. After 2 failed delivery attempts, the order may be cancelled, and a refund will be initiated.

Order Tracking

Once your order is shipped, you will receive a tracking ID via email and SMS. You can track your order status through your account dashboard.

Product Condition at Delivery

Please inspect all products at the time of delivery for:

• Damage or tampering
• Expiry date and batch numbers
• Correct items and quantities
• Proper packaging and sealing

If you receive damaged or incorrect items, report it to our customer service team within 24 hours of delivery.

Special Handling

Medicines and healthcare products are handled with care to maintain their integrity. Products are delivered in secure packaging to prevent damage during transit.

Delivery Refusal

If you refuse delivery, the product will be returned to our warehouse, and the order will be cancelled. Refunds will be processed after the item is returned and inspected.